Return & Exchange Policy
We offer 100% money back satisfaction guarantees within 30 days of purchase. If you are not completely satisfied, just let us know and we will issue you a refund. Returns and shipping will be processed per our Return/Exchange policy below.
To initiate a return:
- Simply email us at firstname.lastname@example.org to obtain detailed instructions.
- An Exchange & Return form will be emailed to you.
- Enclose the Exchange & Return Form with the item(s) to be returned.
- Specify the reason(s) for the return(s):
- Wrong item shipped – refund or exchange at our expense
- Wrong size shipped – refund or exchange at our expense
- Damaged in shipment – contact carrier – replace with free freight
- Duplicate shipment – correction at our expense
- Arrived too late – refund at our expense
- Wrong quantity ordered – exchanged at customer’s expense
- Wrong product ordered – exchanged at customer’s expense
- Defective – refund or exchange for product and freight at our expense
- Changed mind – return accepted at customer’s expense
- Not satisfied/not as expected – refund for product only; freight at customer’s expense
- Not as pictured/not as described – refund or exchange, less freight expense
- Other reasons for return may be assessed on a case-by-case basis
Please allow 14 days to process refund requests.
Non-defective products must be returned to us in the condition you received them. They must be unworn, unwashed, undamaged and in its original packaging.
Items listed as closeout, clearance or discontinued are non-refundable.
Original shipping charges are not refundable as these are paid out to the shipping carrier.
Refused or non-deliverable packages: If items are sent to an undeliverable destination, Divine Beginnings, LLC is not responsible for shipping charges incurred when the recipient is for any reason unable to accept items shipped. It is the responsibility of the customer initiating the order to ensure the shipping address is a current, working address.
For questions about our Return and Exchange Policy and/or to initiate a return or exchange, please email us at email@example.com.