FAQs

GENERAL QUESTIONS:

WHAT ARE YOUR BUSINESS HOURS?

Our online store is open for business every day. You may place your order by selecting the item of choice, adding to cart, and checking out with your payment. Our operations are closed on the following days to acknowledge several special holidays: 

  • Good Friday

  • Easter

  • Christmas Eve

  • Christmas Day

  • New Year’s Day

Note: Orders placed these days will be processed and shipped on the next business day.

WHAT PAYMENT METHODS CAN I USE TO PLACE AN ORDER?

When placing an order at divinebeginnings.com, you may use the following payment methods: AmazonPay, American Express, ApplePay, Discover, MasterCard, PayPal, ShopPay, and Visa.  We cannot accept checks, cash, cash on delivery (COD), or money orders as payment. We accept credit cards only from countries to which we ship.

I HAVE SUBSCRIBED TO YOUR NEWSLETTER, BUT I DO NOT WANT TO RECEIVE TOO MANY EMAILS! HOW OFTEN DO YOU SEND OIT EMAILS AND WHAT TYPE OF CONTENT DO THE NEWSLETTERS INCLUDE?

First, thank you for joining the Divine Beginnings family! We want to warmly welcome you! Second, we do our best to only send you emails that we feel like you would enjoy! Our newsletters include information such as new inspirational messages, new product releases, announcements about sales, and special discounts and offers. Third, we promise to never spam you and offer the option to unsubscribe in every email if you change your mind. 

PRODUCT-SPECIFIC QUESTIONS:

WHAT MATERIALS ARE YOUR CLOTHING ITEMS MADE OF AND WHAT SIZES DO THEY COME IN?

 Our clothing and accessories are made from the following materials:

  • 100% Cotton
  • Polycotton Blend - 65% Polyester, 35% Cotton

 Our clothing items are available in the following sizes: 

  • Infants: 0-3 mons | 3-6 mons | 6-12 mons | 12-18 mons
  • Toddlers: 2T | 3T | 4T | 5T
  • Little Kids and Big Kids: X-Small | Small | Medium | Large | X-Large

Sleeve types:  Short-sleeves | Long-sleeves

NOTE: All sizes are not available in all styles. Please read each product description for specific sizes for each.

DO YOU HAVE A SIZE CHART?

Coming soon!

Please note that our size chart is meant to serve as a guide based on manufacturer’s suggestions. Children come in different shapes and sizes for the same age. Therefore, height, weight, size, and age many not always correlate. Our clothing is true to size (unless otherwise indicated).

I WOULD LIKE TO MAKE A PRODUCT/COLOR SUGGESTION. WHO DO I CONTACT?

If you have an idea for a new product suggestion or color, we'd love to hear it! We want you to have all the Divine Beginnings, LLC products that you would like and are always open to new ideas! Please email us at divinebeginnings.com or send us a message through Contact Us.

SHIPPING & HANDLING

WHICH SHIPPING CARRIERS DO YOU USE?

Our goal is always to use the most cost-effective and most reliable shipping methods for our as our carrier of choice.

Occasionally, we may offer Free Shipping; those offers are subject to the terms and conditions of that offer, and those shipments will ship with our preferred carrier to addresses within the contiguous U.S. only. 

I AM UNABLE TO TRACK MY ORDER/THERE IS NO TRACKING UPDATE. WHAT DO I DO?

We're excited to get your package to you! If you're having an issue locating your tracking link, please Contact Us so that we can locate the link and email it to you. Or you can sign in to view your account to see your order status.

DO YOU SHIP INTERNATIONALLY?

Yes, we ship worldwide to countries serviced by our shipping carrier - United States Postal Service (UPS).

I HAVE NOT RECEIVED MY ITEM! IS THERE A WAY YOU CAN HELP ME?

We're eager to get your products to you and want you to be able to track it at any moment. If you're not able to track your package, either through your shipping confirmation email or through your online account with us or haven't received it within our guaranteed ETA, please Contact Us.

RETURNS & EXCHANGES

I AM NOT HAPPY WITH THE STYLE/FIT/SIZE Of my order. CAN I EXCHANGE AND/OR RETURN THE ITEM(S)?

We want you to be satisfied with your purchase. If you are unhappy with your order or if you have received an incorrect order, we would love to correct that for you! Please email us at divinebeginnings.com, so that we can assist you with your exchange or return. It's our goal and duty to handle your return in a timely manner.

Read about our Returns & Exchange Policy.

PRICE ADJUSTMENTS

MY DISCOUNT CODE IS NOT WORKING! WHAT DO I DO?

If you're having difficulties with applying a discount code, please let us know by either emailing us at divinebeginnings.com or sending us a message through Contact Us, so that we can look into solving this for you.

I HAVE PURCHASED AN ITEM BUT IT IS NOW ON DISCOUNT - DO YOU DO PRICE ADJUSTMENTS?

If you purchased an item and within 24 hours of placing you order, we will honor the reduced price if you contact us within that window. Contact Us so that we can give you your partial refund. Please provide your order number and the reduced priced product.

PRIVACY

WHAT IS YOUR PRIVACY POLICY?

We know you place your trust in us to be good stewards of the information you share with us. Your privacy is very important to us. This is why we’ve safeguarded the personal information you provide to us.  

Your information is safe with us. We only collect the data you provide to us for its intended purpose. We will never share, sell, rent, misuse, misrepresent, exploit, or otherwise abuse your personal information in any way. 

Read more about our Privacy Policy.

SAFETY

WHAT SAFETY PRECAUTIONS DO YOU FOLLOW?

During these unprecedented times related to the COVID-19 pandemic, our hearts and prayers are extending around the world. We're in this together and we know that God will see us through this pandemic!

We want to assure you that Divine Beginnings remains open and ready to serve you. Your safety is a priority to us and we've taking extra precautions to protect the health and well-being of our staff preparing your orders. We have put measures in place to ensure all of our products are being handled safely and hygienically.

We closely monitor this rapidly evolving situation and stay abreast of guidance provided by the Centers for Disease Control and Prevention (CDC) and the World Health OrganizationAs we adapt to new operational practices in accordance to expert guidelines, we want to thank you for your patience if you experience any service or shipping delays.

OTHER

If you have any questions that are not addressed in these FAWs, please contact us via email or phone.

Email – contactus@divinebeginnings.com

Phone – 301-970-9773